Question 1

What is a telephone answering service?

Accepted Answer

A telephone answering service is an outsourced solution where trained operators answer calls on behalf of your business.  They manage inbound calls in your company&#8217;s name, take messages and transfer calls, ensuring you never miss an important enquiry.

Question 2

How does Bizik know that a call is for me?

Accepted Answer

You will be provided with a unique number that allows your receptionists to identify calls for your business. Any calls received for that specific number will push instructions to your receptionist using our clever system so that your receptionist can answer calls in your company name.

Question 3

How will my calls be transferred to me?

Accepted Answer

We can transfer calls to you via your mobile phone, landline or Microsoft Teams.

Question 4

Will Bizik answer all of my calls?

Accepted Answer

Your service can be customised to suit your needs. Bizik can either answer all of your calls, or alternatively they can just handle your overflow calls when you are busy &#8211; the choice is yours. You will control the divert facility on your telephone line and you can change your status at any time through the online portal.

Question 5

Can I view the messages left by Bizik?

Accepted Answer

Yes, your messages will be emailed to you. Your Online Portal will also give you access to an up to date log of your last 100 messages.

Question 6

What happens to my calls out of hours?

Accepted Answer

Between 5.30pm and 8.30am, your calls will forward to our voicemail system or your calls can be programmed to redirect to your personal line. Your Bizik receptionists will have recorded a personalised greeting for your company.

Question 7

What happens if more than one person calls my line at the same time?

Accepted Answer

There is no limit to the number of calls that can be diverted at the same time. Do not worry, the call will not be left unanswered.

Question 8

Are your contracts long-term?

Accepted Answer

No. After completion of your one week trial the plan will have a three month minimum commitment. After the three months, you must give one month’s notice to cease your contract from the date of your next invoice.

Why our telephone answering service is unmatched

Bizik acts like your own in-house receptionist

Latest telephone answering insights from our experts