Resources

Our blog articles, guides, and videos have helped thousands of your peers grow their businesses.

A person holding an illustrated smiley face with a neutral and sad expression illustrated beside it, showing customer satisfaction

November 19, 2024

Customer satisfaction: 7 ways to keep customers happy

Happy male live chat operator with headset and laptop, chatting with client. Group of colleagues working on laptops in the background.

November 17, 2024

How managed live chat can improve your business website

A computer screen displaying a weekly schedule, highlighting online scheduling and call answering service features

November 16, 2024

How a call answering service can improve online scheduling

CS Excellence Main Preview

November 15, 2024

How we provide customer service excellence

Illustration of two people engaged in a warm call transfer, chatting on a computer screen with friendly expressions.

November 14, 2024

Warm call transfers: why they’re important

3D writing "BLACK FRIDAY" in red against a black background.

November 10, 2024

7 Black Friday success tips for businesses

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Virtual PA wearing a dark jacket with white shirt, working in an office using a VOIP helpdesk headset.

November 9, 2024

What is business call forwarding?

Out of hours virtual PAs smiling and working hard during a night shift, providing 24 hour call answering services.

November 8, 2024

The benefits of an out of hours answering service

Young man in superhero costume and business suit, representing customer service excellence.

November 7, 2024

7 customer service KPIs your business needs to measure