Bizik | Privacy policy

Bizik Ltd Privacy Policy

We are committed to taking your privacy seriously. This policy provides information about how Bizik collects, stores and uses your personal data when you use this website, including any data you may provide when you register with us or purchase a product or service.

A. Who are we?

We are Bizik Ltd (company number:15280068) and we are the controller and responsible for your personal data where we have collected it e.g. through this website.

Where any of your personal data is provided to us by our own clients, we will be the data processor, and our client will be the controller of your personal data.

As we only provide services to corporate entities (your business) rather than individuals, we treat all website users and customers who purchase our services from us as “corporate subscribers” as defined in the Privacy and Electronic Communications (EC Directive) Regulations 2003.

B. What types of Personal Data do we collect?

Personal data is any information about a person from which they can be identified.

This website is not intended for children and we do not knowingly collect data relating to children.

We may collect, use, store and transfer different kinds of personal data about you including the following:

Identity Data which includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
Contact Data which includes billing address, delivery address, email address and telephone numbers.
Financial Data which includes bank account and payment card details.
Transaction Data which includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
Profile Data which includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data which includes information about how you interact with and use our website, products and services.
Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

C. What other data do we use?

We collect, use, and share grouped data, like statistics or demographic data, that doesn’t reveal your identity. This is not personal data. For example, we might combine user data to see how many people visit our homepage daily. This helps us understand general trends in site usage so we can make improvements to the site and our services.

D. How is personal data collected?

We use different methods to collect data from and about you including through:

I.) Your interactions with us. You may give us your personal data by filling in online forms (including when you register your interest or request a quote for our services) or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

request our products or services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us feedback or contact us.

ii.) Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details about the cookies we use.

iii.)Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

Technical Data is collected from analytics providers such as Google based outside the UK;
Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services such as Stripe based outside the UK.
Identity and Contact Data is collected from publicly available sources such as Companies House and the Electoral Register based inside the UK.

iv.) By recording, monitoring and storing communications. When you contact us by phone, email or using any other means of communication, we may record, monitor and store those exchanges. We do this so that we have a record of any instructions you have given us and to assist in any investigations into your matter, to help prevent crime and to train our staff in relation to customer service.

E. When can Bizik use the personal data it has collected?

We are only permitted to collect and use your personal data if we have a legal basis for doing so.

The types of legal basis that we can use are:

Performance of a contract with you: where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
Consent: We only rely on consent as a legal basis for processing your personal data when we share personal data with our partners in respect of referrals. In such circumstances, we will ask you to complete a form which will contain the personal data you consent to being provided to such partners. At the time you complete this form, the partner(s) with whom we will share your personal data will be expressly identified (e.g. where you have requested a referral for professional services, the professional service provider). We will also ask you to consent expressly to this sharing of your personal data by ticking a tick-box. This will include a statement setting out that you consent to the partner contacting you directly. Whenever you have provided consent, you have the right to withdraw your consent at any time by contacting us.

D. How does Bizik use the personal data it has collected?

Purpose 1: to register you as a new customer

We use Identity and Contact data to process your registration.
Our legal basis for doing so is the performance of our contract with you.

Purpose 2: to process your order and carry out the services, including managing payments and collecting money owed to us

We use Identity, Contact, Financial, Transaction and Marketing and Communications data to process your order and carry out the services.
Our legal basis for doing so is the performance of our contract with you and our legitimate interests in relation to debt recovery.

Purpose 3: to manage our relationship with you

We use Identity, Profile, Contact and Marketing and Communications data to manage our relationship with you, including notifying you about changes to our terms or policies and dealing with any queries you may have.
Our legal bases for doing so are the performance of our contract with you, legal obligation and our legitimate interests in maintaining up to date records and analysing how customers use our products and services.

Purpose 4: to enable you to partake in a prize draw, competition or complete a survey

We use Identity, Profile, Usage, Contact and Marketing and Communications data to do this.
Our legal bases for doing so are the performance of our contract with you, legal obligation and our legitimate interests in growing our business and developing our products and services.

Purpose 5: to administer and protect our business and this website

We use Identity, Contact and Technical data to do this.
Our legal bases for doing so are legal obligation and our legitimate interests in relation to running and operating our business effectively, provision of IT and administration services and in relation to network security and fraud prevention.

Purpose 6: to deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you

We use Identity, Profile, Usage, Contact, Technical and Marketing and Communications data to do this.
Our legal basis for doing so is our legitimate interests in connection with the business’ marketing strategy, development and growth.

Purpose 7: to use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing

We use Usage and Technical data to do this.
Our legal basis for doing so is our legitimate interests in obtaining information about the types of customers that use our website and our products and services, and to develop our business and website going forward.

Purpose 8: to send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data

We use identity, Contact, Usage and Technical, Profile and Marketing and Communications data to do this.
Our legal basis for doing so is our legitimate interests in growing our business and developing our goods and services.

Purpose 9: to share with any referral partners we may have where you have requested this, including requesting a service at checkout or clicking our referral partners’ links

We use Identity, Contact, Usage and Technical, Profile and Marketing and Communications data to do this.
Our legal bases for doing so are, consent, our legitimate interests in growing our business and developing our goods and services, and to perform our contract with you.

G. How long will Bizik keep your personal data for?

We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

You can request our retention policy for detailed information on how long different aspects of your personal data are kept. Legally, we must retain basic customer information (such as contact, identity, financial, and transaction data) for six years for tax purposes.

H. How does Bizik handle marketing?

Direct marketing

We will send you direct marketing communications by email and/or SMS only if you have requested information or purchased services from us, or if we have another legal basis on which to rely.
We may analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out

You can ask us to stop sending you direct marketing communications at any time by following the opt-out links within any direct marketing communication sent to you or by contacting us at enquiries@bizik.co.uk.
If you opt out of receiving direct marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.

I. Does Bizik share your personal data?

We may share your personal data with various third parties for specific purposes.

This includes our group companies and service providers who assist with credit and identity checks, advertising and marketing, SEO and website services, banking and merchant account services, payment processing, and providing services purchased from us.

We also share data with professional advisors such as lawyers, accountants, auditors, and insurers in the UK for consultancy, banking, legal, insurance, and accounting services.

Where we enter into agreements with partners for referrals, we may also share personal data with them provided you have given consent. Should this happen, we will update our website to list the referral partners to whom we may share your data.

Additionally, we may share information with HM Revenue & Customs, regulators, and other authorities when required by the law or other regulation.

In the event of a business transaction such as a sale, transfer, or merger, third parties may receive your personal data and may use it in accordance with this Privacy Policy.

Lastly, to enhance your buying experience, we may temporarily share your information (name, email, and order number) with Trustpilot for review invitations, but this data will not be stored or shared further.

We require all third parties to respect the security of your personal data and treat it according to the law.

J. Will there be any international transfers of your personal data?

We may transfer your personal data to our group companies and service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries with laws that do not provide the same level of data protection as UK law.

Whenever we transfer your personal data out of the UK to countries with laws that do not provide the same level of data protection as UK law, we always ensure that a similar degree of protection is afforded to it. We do this by using specific standard contractual terms approved for use in the UK, which give the transferred personal data the same protection as it has in the UK

K. How secure is your personal data?

Please note that due to the inherent security risks associated with the internet, we cannot guarantee the security of personal data which has been transferred to us through it. However, we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

L. What are your rights in relation to personal data?

You have the right to:

Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing your personal data where we rely on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data (e.g. where we have any referral partners with whom we share your personal data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:

If you want us to establish the data’s accuracy;
Where our use of the data is unlawful but you do not want us to erase it;
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

M. How can you exercise your rights?

If you wish to exercise any of the rights set out above, please use the contact details set out in paragraph Q below to contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

In addition, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone with no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

N. Does the website contain third party links?

This website may include links to third-party websites, plug-ins and applications. Clicking or enabling those links may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.

O. Does the website use cookies?

Yes, for more information about the cookies we use and how to change your cookie preferences, please see our Cookie Policy.

P. Updates

We keep our Privacy Policy under regular review and may update it at any time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Q. I have further questions. Who can I contact?

If you have any questions about this Privacy Policy or the use of your personal data, or you want to exercise your privacy rights, please contact us by email at enquiries@bizik.co.uk.

R. I have a complaint. Who do I contact?

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.