Question 1

How do you know which Live Chats are for my business?

Accepted Answer

Our clever system lets our PAs know which business a live chat is for, so they know exactly how to handle chats. Your company information will pop up when the chat is presented so that the live chat agents can handle the chat as if they were based in the office with you.

Question 2

Can you transfer Live Chats to me?

Accepted Answer

Yes, we can transfer chats to you and your employees. Some of our customers log in and handle their chats and use our agents to handle their overflow chats, whereas other customers want us to handle all chats that come through. We can amend the service to suit your needs.

Question 3

Where can I view my Live Chat transcripts?

Accepted Answer

Your Live Chat transcripts will be both emailed and stored in your customer portal. You can use the customer portal to generate reports based on the chats answered.

Question 4

Can I try your service for free?

Accepted Answer

Absolutely! We offer a one-week free trial. This will allow you to test our service and will allow us to recommend a suitable plan based on your requirements.

Question 5

What steps are involved in integrating Live Chat functionality onto my website?

Accepted Answer

To implement Live Chat on your website, we will provide you with a code snippet along with comprehensive instructions on its integration during the briefing call. Additionally, we&#8217;ll provide a guide detailing a step-by-step process for adding the provided code to your website.

Question 6

What is a chat widget?

Accepted Answer

A chat widget is the small icon that pops up on your website, that is ready to be used by customers. Widgets can be programmed with different proactive messages, inviting customers to ask a question or interact with the widget.

Speak to customers in real-time on your website