Question 1

Can I try before I buy?

Accepted Answer

Yes, we offer a 7-day commitment-free trial for our telephone answering and live chat services, so that you can test our service and see the impact our amazing PAs have on your business. We will use this 7-day free trial to understand the volume of calls that you will be receiving so that we can help to decide on the perfect plan.

Question 2

How will my calls be transferred to me?

Accepted Answer

We can transfer calls to you via your mobile phone, landline or Microsoft Teams.

Question 3

Will all my calls be answered by Bizik PAs or can I answer some calls myself?

Accepted Answer

Your service will be customised to suit your needs. You can decide whether you&#8217;d like us to answer all your calls or just your overflow calls when you are busy. You can change your status at any time through the online portal.

Question 4

Will I be able to trace my calls?

Accepted Answer

Yes, your Online Portal will give you an up-to-date log of all your calls and messages from the last three months.

Question 5

What steps are involved in integrating Live Chat functionality onto my website?

Accepted Answer

To implement Live Chat on your website, we will provide you with a code snippet along with comprehensive instructions on its integration during the briefing call. Additionally, we&#8217;ll provide an exhaustive guide detailing step-by-step process to add the provided code into your website. Upon successful integration, your Live Chat feature will be operational, and our Bizik PAs will be trained to manage and respond to incoming Live Chats on your behalf.

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