Question 1

How do you know when a call or chat are for my business?

Accepted Answer

Our Bizik system lets us know exactly who each call or chat is for, and our team are trained on how to answer calls and chats on behalf of every single customer. The Bizik team will act as an extension of your in-house team.

Question 2

How will my calls be transferred to me?

Accepted Answer

We can transfer calls to you via your mobile phone, landline or Microsoft Teams.

Question 3

Will all my calls be answered by Bizik PAs or can I answer some calls myself?

Accepted Answer

Your service will be customised to suit your needs. You can decide whether you&#8217;d like us to answer all your calls or just your overflow calls when you are busy. You can change your status at any time through the online portal.

Question 4

Will I be able to trace my calls?

Accepted Answer

Yes, your Online Portal will give you an up to date log of all your calls and messages from the last three months.

Question 5

What steps are involved in integrating Live Chat functionality onto my website?

Accepted Answer

To implement Live Chat on your website, we will provide you with a code snippet along with comprehensive instructions on its integration during the briefing call. Additionally, we&#8217;ll provide an exhaustive guide detailing step-by-step process to add the provided code into your website. Upon successful integration, your Live Chat feature will be operational, and our Bizik PAs will be trained to manage and respond to incoming Live Chats on your behalf.

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