Hutcheon Construction

Overview

Established in 1990, Hutcheon Construction is known for providing a ‘first-class quality service’ and delivering projects on time. They handle everything from initial design and groundwork to final touches and constantly have a strong pipeline of work around the Chester area.

Hutcheon Construction came to Bizik looking for a solution as they struggled to manage incoming calls effectively. Most of their staff were constantly on site and unable to answer the phones. However, their office staff were interrupted continuously, and we were missing important calls from clients, contractors, and suppliers – each deal for Hutcheon Construction can be worth anywhere between £250,000 and £1.5 million, so ensuring their calls were answered was of the highest priority. They were looking for a reliable way to ensure all calls were answered professionally without the high running costs of having an in-house reception team.

Bizik has helped the Hutcheon Construction team offer a professional service to potential customers and suppliers, supporting them as they have grown.

What challenges were you experiencing that led you to use Bizik’s services?
With multiple projects happening simultaneously, we were struggling to manage incoming calls effectively. Our office staff were constantly interrupted, and we were missing important calls from clients, contractors, and suppliers. We needed a reliable way to ensure all calls were answered professionally, and were referred by a colleague in the construction industry who highly recommended your telephone answering services.

We chose Bizik’s dedicated telephone answering service to ensure that all our incoming calls are handled promptly and professionally. We also use the message forwarding feature to receive urgent updates immediately.

How has Bizik helped you overcome these challenges?
Since using Bizik, we’ve noticed a significant improvement in our communication. Every call is answered, and we no longer miss important client or supplier enquiries. Our team is less distracted, allowing us to focus more on project management without interruptions.

Would you recommend Bizik to others? 
Absolutely. Bizik has been a game-changer for us. The service is professional, reliable, and has significantly improved our customer service. It’s great to know that all calls are being handled, even when we’re out on site or tied up in meetings. We’ve seen faster response times to client enquiries, and our overall customer satisfaction has improved. Additionally, we now have better control over project communication, which has led to more streamlined operations.